Platform features
and benefits
Buyer
The Rbcpay platform​
Seller
A clear seven-step transaction journey
1
Create transaction
Buyer or seller starts a transaction and identifies the participants.
2
Agree on terms
Record price, item or service, delivery, inspection and release conditions.
3
Submit funds
Buyer submits the agreed amount through the protected payment process.
4
Confirm status
Rbcpay records payment status and transaction readiness.
5
Deliver and track
Seller delivers using documented, trackable methods.
6
Inspect and approve
Buyer verifies the purchase during the agreed inspection period.
7
Release and close
Funds release follows the documented conditions and buyer approval.
Release follows the agreed transaction terms and required approval.
Core platform features
1
Clear transaction terms
Record price, specifications, delivery, inspection and release conditions.
2
Verified participants
Connect buyers, sellers, brokers and authorised representatives to the record.
3
Protected payment process
Display payment status and required release conditions throughout the transaction.
4
Transaction dashboard
View status, actions, deadlines and next steps in one place.
5
Complete transaction records
Preserve terms, messages, documents, events and approvals.
6
Documented communication
Keep important instructions and changes connected to the transaction.
7
Approved carrier support
Use trackable delivery services appropriate to the goods and destination.
8
Delivery evidence
Record tracking, shipping documents, signatures and delivery confirmation.
9
Inspection periods
Give the buyer agreed time to examine goods or completed services.
10
Buyer approval before release
Require the documented approval condition before funds release.
11
Milestone-based transactions
Define staged delivery, inspection and release conditions when permitted.
12
Fraud prevention controls
Use verification, monitoring and documented instructions to identify risk.
13
Dispute reporting
Pause and report discrepancies before approving the transaction.
14
Evidence management
Keep photographs, reports, invoices, serial numbers and supporting records.
15
Activity history
Maintain a time-ordered record of material transaction actions.
16
Support and complaints
Access transaction support, dispute procedures and complaint channels.
Benefits for every participant
- Review all terms before submitting funds
- Confirm seller and product information
- Track delivery and inspection deadlines
- Verify condition, quantity and authenticity
- Report discrepancies before approval
- Control required buyer approval before release
- Work from a single recorded agreement
- Confirm transaction and payment status
- Document condition, serial numbers and packing
- Use trackable delivery and retain evidence
- Communicate changes through the record
- Receive release after agreed conditions are satisfied
- Document authority and participant roles
- Coordinate buyer and seller communications
- Record commissions, milestones and responsibilities
- Preserve a traceable transaction history
- Support larger or complex purchases
- Reduce confusion caused by off-platform instructions
High-value transaction categories
Vehicles
Electronics
Equipment
Merchandise
Domains
Jewellery
Professional services
Commercial goods
Cross-border transactions
Buyer protection throughout the process
Before payment
Verify identity and terms.
Before delivery
Confirm destination and carrier.
During delivery
Track movement and preserve records.
During inspection
Examine and document the purchase.
Before release
Approve only when agreed conditions are met.
Fraud prevention and risk controls
What the platform does
- Participant verification
- Transaction monitoring
- Recorded instructions
- Suspicious-change review
- Login and activity records
- Dispute reporting
Stop
What you should do
- Verify information independently
- Reject unexpected changes
- Avoid off-platform instructions
- Never share passwords or codes
- Preserve evidence and records
- Report concerns before release
Delivery, inspection and evidence
Trackable shipping
Use approved carriers, tracking numbers, route and delivery status.
Condition records
Photographs, video, packing evidence and serial numbers when applicable.
Inspection evidence
Reports, authenticity checks, shortages or defects and inspection notes.
Acceptance record
Buyer approval, date, transaction status and release trigger.
Dispute support
1
Pause
Do not approve or authorise release.
2
Report
Open a dispute within the applicable period.
3
Document
Submit messages, tracking, photos and supporting evidence.
4
Review
Follow the documented dispute procedure and transaction terms.
Large and cross-border transactions
- Currency and payment method
- Legal names and participant authority
- Product origin and ownership
- Export and import documentation
- Customs value, duties and taxes
- Approved international carrier
- Chain-of-custody and delivery evidence
- Inspection location and deadline
- Partial or milestone conditions
- Dispute jurisdiction and governing terms
Before you approve, the final checklist
- Correct item or service received
- Specifications match the agreement
- Quantity and condition verified
- Serial numbers or ownership confirmed
- Authenticity reviewed where applicable
- Delivery and tracking records complete
- Required documents received
- Inspection completed within the period
- Discrepancies reported and resolved
- You are ready to authorise approval