Pay in cash
Cash is accepted only in person at an approved location, with identification and a signed receipt. It is never collected by a courier, an agent or an individual.
Approved location only
Identification required
Signed receipt
Never to an individual
Transaction updated
Cash is never collected by a courier, agent or individual
Rbcpay does not send anyone to collect cash, and will never ask you to hand cash to a person, leave it at an address, or meet someone away from an approved location. Anyone who asks you to do this is not acting for Rbcpay.
IN PERSON
How a cash payment works
1
Arrange the appointment
Cash is accepted by appointment only, never on arrival.
2
Attend the approved location
Go only to the location confirmed inside your transaction.
3
Present identification
Bring government identification matching the payer name.
4
Receive a signed receipt
Do not leave without a receipt showing the amount and reference.
5
Submit the receipt
Upload the receipt so the transaction can be updated.
Before this page is published. The approved location, the appointment process and any cash limits must be supplied by Rbcpay and entered on this page. Do not publish it with the placeholder values shown below.
Where cash is accepted
| Approved location | To be confirmed |
| Appointment required | Yes, always |
| Identification required | Government issued photo identification |
| Receipt issued | Yes, signed, at the time of payment |
| Currency | To be confirmed |
| Maximum amount | To be confirmed |
| Payment reference | Your transaction payment reference |
Cash payments above certain amounts carry reporting obligations in most jurisdictions. The limit that applies to your transaction is confirmed before the appointment is arranged.
Before you send
- Confirm the appointment inside your Rbcpay transaction
- Confirm the exact address in your transaction, not from a message
- Bring government issued photo identification
- Bring the exact amount due
- Bring your transaction ID and payment reference
- Do not leave without a signed receipt
Submit your payment details
Submit these details as soon as the payment is sent, so it can be matched to your transaction when it arrives.
What to upload
- A photograph of the signed receipt
- Both sides if the receipt is printed on both
- Make sure the amount, date and reference are readable
- Keep the original receipt until the transaction completes
STOP
Asked to hand cash to someone?
- Never hand cash to a courier or a person who comes to you
- Never leave cash at an address or in a vehicle
- Never meet away from the approved location
- Never send cash by post or courier
Rbcpay will never ask you to do any of these. If someone does, stop and report it.
Where your payment stands
Receipt issued
Receipt submitted
Payment reviewed
Payment confirmed
The transaction record is updated after the receipt has been submitted and reviewed. Handing over cash does not by itself complete the funding step.
Avoid payment delays
- Attend the appointment at the confirmed time
- Bring the exact amount due
- Bring identification matching the payer name
- Check the receipt before you leave
- Confirm the reference appears on the receipt
- Upload the receipt the same day
- Keep the original until the transaction completes
Important information
Reporting obligations
Cash payments above certain amounts must be reported in most jurisdictions.
Identification
Photo identification is required and is recorded with the payment.
Approved locations only
Cash is accepted only where the transaction says it is accepted.
No third party collection
Nobody collects cash on behalf of Rbcpay, ever.
Release follows the terms
Funding is not release. The seller is paid under the transaction terms.
Frequently asked questions
Can someone collect the cash from me?
No. Rbcpay never sends anyone to collect cash and never asks you to hand cash to a person, leave it at an address, or meet away from an approved location. Anyone asking you to do so is not acting for Rbcpay.
Do I need an appointment?
Yes. Cash is accepted by appointment only, arranged inside your transaction. Do not travel to a location without a confirmed appointment.
What identification do I need?
Government issued photo identification in the name of the payer recorded on the transaction. A payment from a different name cannot be matched.
Is there a limit on cash payments?
Yes, and it varies by jurisdiction. Cash payments above certain amounts carry reporting obligations. The limit that applies is confirmed before your appointment.
What if I lose the receipt?
Contact support immediately with the date, amount and location. The receipt is the primary evidence that the payment was made, so keep the original until the transaction is complete.
Can I post cash instead?
No. Cash must never be sent by post or courier. If posting is your only option, use a money order or a bank draft instead.
Anyone asking for cash outside this process is not Rbcpay.
Cash is accepted only in person, at an approved location, by appointment, with identification and a signed receipt. Nothing else is a Rbcpay cash payment.
Rbcpay is a marketplace transaction platform and is not a bank or financial institution. Cash acceptance, limits, identification requirements and reporting obligations vary by jurisdiction and by transaction.