Pay with Zelle
Send a Zelle payment from a United States bank account for your Rbcpay marketplace transaction, then submit the payment details for review.
United States accounts
Fast settlement
Reference required
Payment review
Transaction updated
A Zelle payment cannot normally be reversed
Once a Zelle payment is sent it usually cannot be cancelled or recalled, and Zelle itself does not provide purchase protection. Check the recipient details character by character against this page before you send anything.
FINAL
How a Zelle payment works
1
Confirm the transaction
Check the amount due and the payment reference.
2
Open your banking app
Zelle is used from inside your own bank's app or website.
3
Add the recipient
Enter the recipient exactly as shown on this page.
4
Add the reference
Put the payment reference in the memo or note field.
5
Submit the details
Send us the confirmation number and a screenshot.
Before this page is published. The Zelle registered email address or United States mobile number, and the name that will appear when it is entered must be supplied by Rbcpay and entered on this page. Do not publish it with the placeholder values shown below.
Zelle recipient details
| Recipient name shown | To be confirmed |
| Zelle email or mobile number | To be confirmed |
| Payment reference | Your transaction payment reference |
| Currency | USD |
| Available to | United States bank accounts enrolled with Zelle |
When you enter the recipient, your bank shows the registered name. If that name does not match the name shown here, stop and contact us before sending.
Before you send
- Confirm the recipient name your bank displays matches this page
- Check the email address or mobile number character by character
- Enter the payment reference in the memo field
- Confirm the amount matches the transaction
- Send from an account in your own name
- Keep the confirmation number and a screenshot
Submit your payment details
Submit these details as soon as the payment is sent, so it can be matched to your transaction when it arrives.
What to upload
- A screenshot of the completed Zelle payment
- The confirmation number must be readable
- The recipient and amount must be visible
- A bank statement line if the screenshot is unclear
STOP
Recipient details changed?
- Do not send to an email or number received by message
- Do not send if the name your bank shows does not match
- Do not send to an individual's personal contact
Rbcpay will not ask you to change Zelle details through an unverified message.
Where your payment stands
Payment sent
Payment received
Payment reviewed
Payment confirmed
Zelle payments usually arrive quickly, but the transaction record is updated only after the payment has been received and reviewed against your reference.
Avoid payment delays
- Check the recipient name your bank displays
- Enter the reference in the memo field
- Send the exact amount due
- Send from an account in your own name
- Stay within your bank's Zelle limits
- Submit the confirmation number promptly
- Keep the screenshot until the transaction completes
Important information
Not reversible
A sent Zelle payment usually cannot be cancelled or recalled.
No purchase protection
Zelle does not provide buyer protection. The protection here comes from the transaction terms, not from Zelle.
Bank limits
Daily and monthly Zelle limits are set by your bank.
United States only
Zelle works between United States bank accounts.
Name check
Always confirm the registered name your bank displays before sending.
Frequently asked questions
Can a Zelle payment be reversed?
Usually not. Once sent, a Zelle payment cannot normally be cancelled or recalled, which is why the recipient details must be checked before sending rather than after.
Does Zelle protect my purchase?
No. Zelle does not provide purchase protection. Whatever protection applies to your purchase comes from the terms recorded in your Rbcpay transaction, not from Zelle.
The name my bank shows is different. What should I do?
Do not send. Stop and contact us through a number or address you already have. A name that does not match is the clearest sign that something is wrong.
Is there a limit on how much I can send?
Yes, and it is set by your bank rather than by Rbcpay. If the amount due exceeds your limit, use a bank wire or ACH instead of splitting the payment.
Can I use Zelle from outside the United States?
No. Zelle operates between United States bank accounts. Use a bank wire for anything else.
When are funds released to the seller?
Release follows the transaction terms and buyer approval. A received payment funds the transaction, it does not release it.
Check the name before you send.
A Zelle payment usually cannot be recalled. If the recipient name your bank displays does not match this page exactly, stop and contact us first.
Rbcpay is a marketplace transaction platform and is not a bank or financial institution. Zelle is operated by its own provider. Availability, limits, settlement and reversibility are determined by your bank and by Zelle, not by Rbcpay.