Contact Us
We are here to help. Reach out to our team for support, general enquiries, or partnership opportunities.
Contact information
Head office
Rbcpay.com, Inc.
A company of NPI Inc.
1 King Street West, 48th Floor, Suite 4809-01
Toronto, Ontario M5H 1A1
Canada
Phone
+1-519-993-2775
Monday to Friday, 9:00 AM to 6:00 PM ET
Monday to Friday, 9:00 AM to 6:00 PM ET
Business hours
Monday to Friday
9:00 AM to 6:00 PM ET
Saturday and Sunday
Closed
9:00 AM to 6:00 PM ET
Saturday and Sunday
Closed
Send us a message
Customer support
Get help with your account, transactions and general enquiries.
Broker support
Tools, documentation and dedicated support for brokers.
Developer support
API documentation, sandbox access and technical support.
Partnership enquiries
Interested in partnering with Rbcpay? Let us talk.
Before you write to us
Two things make a reply faster, and one of them can save you money.
- Include your transaction reference if your question concerns an open transaction
- Tell us what you have already tried, so we do not repeat it back to you
- Do not send passwords, card numbers or verification codes. We will never ask for them
Something urgent?
If you suspect fraud on a transaction, do not wait for a reply to the form. Stop, do not send money or ship anything, and read our fraud prevention page first.